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One in Four of Your Customers Is Already Gone. Here's What To Do About It.
Here's a familiar scenario.. A founder is pitching to investors. Their ARR is growing, the product is solid, the team is scrappy and motivated. Everything looks good — until an investor asks, "What's your NRR?" Silence. Not because they don't have the number. But because they've never really thought about it. They've been so laser-focused on new logo acquisition that the revenue quietly walking out the back door barely registered. That silence? It's expensive. The Leaky Buck

Becky Fittro
3 days ago5 min read
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